A global provider of financial self-service, payment, and retail banking infrastructure delivers secure, connected transaction experiences across PCI-DSS–certified data centers worldwide. As digital trust expanded across these platforms, manual certificate handling became a growing operational risk. Thousands of distributed devices—including ATMs and point-of-sale systems—required secure communication and authentication, yet managing certificates manually consumed valuable engineering time and introduced compliance exposure. The organization required a unified, automated approach to certificate lifecycle management that could scale globally while ensuring security, availability, and regulatory compliance.
ISS Solution
ISS delivered an Identity Lifecycle Management (ILM) solution based on proven Public Key Infrastructure (PKI) and Credential Management System (CMS) capabilities.
The solution centralized certificate discovery, enrollment, renewal, and revocation—ensuring all connected devices maintained verified identities and secure, compliant communication. Key capabilities included:
- Automated discovery and enrollment of device and application certificates
- Policy-driven issuance, renewal, and revocation across distributed environments
- Integration with PCI-DSS–certified data centers for continuous audit readiness
- Centralized dashboards providing operational visibility and compliance reporting
- A foundational ILM architecture enabling a seamless path toward broader Trust Lifecycle Management (TLM) integration in the future
Results
- 90% reduction in manual certificate management effort through automation
- Increased availability by eliminating outages caused by expired certificates
- Compliance confidence through auditable, policy-based identity management
- Operational agility with instant certificate updates across ATM and POS networks
- Sustained visibility through centralized oversight and reporting
